Frequently Asked Questions
How do I care for my XIREVA jewelry?
We recommend storing your pieces in a soft, dry cloth or a jewelry box to maintain their luster and prevent tarnishing.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location.
Do you offer Cash on Delivery (COD)?
Currently, we only accept prepaid orders.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
What is your return policy?
Returns are accepted only for damaged, defective, or incorrect items reported within the specified timeframe after delivery.
Can I cancel my order?
Orders can be cancelled before they are shipped. Once shipped, cancellations may not be possible.
What should I do if I receive a damaged or incorrect item?
Please contact us with photos of the item and packaging within 48 hours of delivery for assistance.
Are your products exactly the same as shown in the pictures?
We strive to display our products as accurately as possible. Slight variations in color may occur due to screen settings and lighting.
How can I contact Xireva?
You can reach us through our Contact Us page or by emailing us at hello@xireva.in
Do you ship across India?
Currently, Xireva delivers exclusively within Delhi NCR. We are working on expanding our delivery network and hope to serve more locations soon.
Is my payment information secure?
Yes, all payments are processed through secure and trusted payment gateways.
What makes Xireva different?
At Xireva, we focus on thoughtfully curated pieces designed to help every woman express her unique story through style.
Will sold-out products be restocked?
Some products may be restocked, while others may be limited edition. Follow us on social media for updates.