At XIREVA, every piece is thoughtfully curated with care and attention to detail. We are committed to delivering your order safely and providing a seamless shopping experience. Please review our shipping, return, and refund policies below before placing your order.

Shipping Policy

* Processing Time: 1–3 business days
* Delivery Time: 3–7 business days in Delhi-NCR
* Tracking details shared after dispatch

Returns

* Returns accepted only for damaged, defective, or incorrect products.
* Return request must be raised within 24 hours of delivery with an unboxing video and photos.
* Change of mind, dislike of product, color variation due to screen settings, or incorrect order placement by the customer are not eligible for return.

Refunds
 

* Refunds are issued only if:
* The product received is damaged. 
* The wrong item was delivered.
* The ordered item is unavailable after payment.
* Approved refunds are processed within 5–7 business days.
 

Exchanges
 

* Exchanges are allowed only for damaged or incorrect products, subject to stock availability.
 

Non-Returnable Items
 

* Sale items
* Promotional offers
* Gift cards
* Personalized products
* Earrings and hygiene-sensitive jewelry items


We sincerely appreciate your trust in XIREVA. Our policies are designed to ensure fairness while maintaining the exceptional quality and experience that define us.